My 2025 Chevrolet Equinox AWD would not start, and the wheels were locked, preventing the vehicle from being moved normally. Message on HUB screen stated "System Error. See dealership to restore operating system." The vehicle had a little over 14,000 miles at the time. Had to be towed in. When the vehicle first went to the dealership, they found that the battery had critically low voltage. After consulting with GM Technical Assistance, the dealership replaced the battery. Even with the new battery, the vehicle...
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still would not start and the wheels remained locked. The dealership then replaced the brake control module per TAC guidance. The dealership told me the vehicle started after the module was replaced and the locked wheel issue was resolved. The vehicle was at the dealership for more than 30 days. In a separate earlier incident, while I was driving on the freeway at approximately 75mph with my young child in the vehicle, the Equinox downshifted extremely hard and lost all electronic functions. This incident happened twice in one trip. I am including this incident as a prior safety history. I am asking NHTSA to review the no-start and locked wheel incident and the dealership's repair findings for a possible safety defect.