Terms & Acceptable Use

These terms apply to your use of recallride.com, operated by XTO Pty Ltd (ACN 702 801 410) ("RecallRide", "we"). By using the site or posting a report you agree to them. If you don't agree, please don't use the site.

What RecallRide is - and isn't

RecallRide is an independent, free information service. We are not a government website, and we are not affiliated with, endorsed by or acting for the National Highway Traffic Safety Administration (NHTSA), the U.S. Department of Transportation or any vehicle manufacturer, dealer or brand named on the site. Brand and model names belong to their owners and are used only to identify vehicles.

Recalls and complaints come from NHTSA's public data, which is U.S. government public information. We update it daily, but there can be delays, gaps or errors in the data or in how we process it.
NHTSA complaints are unverified allegations. They are what owners reported to NHTSA, as published by NHTSA. A complaint is not proof that a defect exists, and NHTSA does not confirm each one.
Owner reports posted on this site are the opinions and experiences of members of the public. We don't verify them.
Counts, rankings and comparisons are summaries of reports, not findings of fact about how safe or reliable a vehicle is. Popular vehicles naturally attract more complaints.

Always confirm recalls for your own vehicle. Check your VIN at nhtsa.gov/recalls and with a dealer for your brand. A vehicle page on this site shows recalls for a model year, which may not all apply to your vehicle, and our pages may not yet show the newest recalls.

Nothing on RecallRide, including our guides, is professional, mechanical, legal or financial advice. Get your vehicle checked by a qualified technician, and talk to a consumer attorney about legal questions. If your vehicle is unsafe, stop driving it. In an emergency, call 911.

The rules for owner reports

When you post a report you promise that it is your own honest, first-hand account of a vehicle you own, lease or regularly drive, and that it does not:

include personal information, such as anyone's full name, home address, phone number, email address, license plate or full VIN, or name individual dealership or repair shop employees;
make claims you know are false, or that you can't reasonably believe are true, or that are defamatory of any person or business;
describe something that didn't happen to you, or copy someone else's story;
threaten, harass, abuse or vilify anyone, or contain hate speech or obscene material;
advertise anything, link to anything for profit, or promote a business, lawyer or service;
post the same report on many vehicles, post on behalf of a manufacturer, dealer or competitor without saying so, or try to manipulate ratings or votes;
include anything you don't have the right to share, or anything unlawful.

Stick to what happened: the problem, the mileage, what the dealer or shop did, what it cost and how it turned out.

How reports are moderated

Reports are checked automatically when they are posted. Our software scores them for spam, limits floods of reports, and masks email addresses, phone numbers and links. Reports that look like spam are held back. Readers can flag reports, and enough flags hide a report automatically. We may also hold, edit to remove personal information, hide or remove any report, at any time and without notice, if we think it breaks these rules or the law. We are not obliged to publish or keep any report.

Your license to us

You keep ownership of what you write. By posting, you give XTO Pty Ltd a worldwide, royalty-free, non-exclusive, perpetual and irrevocable license to publish, display, reproduce, adapt (for example, to shorten it or remove personal information) and distribute your report, in any format, as part of the service and in promoting it. You confirm you have the right to grant this license. If you want a report you posted removed, ask through the contact form and we will consider it.

Corrections and removal requests

If you think something on the site is wrong, unlawful or about you, use the contact form. Tell us the page and the report or record you mean. Data that comes from NHTSA reflects NHTSA's records; where it's wrong at the source, we may point you to NHTSA as well.

Using the site

You may use RecallRide for your own personal, non-commercial purposes. Please don't:

scrape or copy the site in bulk, or in a way that slows it down for others;
present our pages, rankings or owner reports as official government information;
try to break, overload or get around the site's security or limits.

Liability

To the fullest extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, and XTO Pty Ltd is not liable for any loss or damage arising from your use of, or reliance on, the site or its content, including data from NHTSA and reports by other users. Decisions about buying, driving, repairing or making a claim about a vehicle are yours. Nothing in these terms excludes rights you have under the Australian Consumer Law, or under any other law, that can't be excluded.

Links to other sites

We link to official sources such as nhtsa.gov and to other sites we think are useful. We don't control them and aren't responsible for their content.

Changes and law

We may update these terms; the version on this page applies. These terms are governed by the law of New South Wales, Australia, except where the law of the place you live says otherwise.