The contact owns a 2018 Chrysler Pacifica Plug-In Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shut off in the middle of the road and blocked traffic. The message "Battery Failure - Seek Service" was displayed and the check engine warning light was illuminated several times prior to the failure. The vehicle was taken to the dealer; however, the technician was unable to duplicate the failure. The failure mileage was 50,000.
2017-2019 · 3 model years
Chrysler Pacifica Phev Problems by year
Owners have filed 343 complaints about the Chrysler Pacifica Phev across 3 model years, and it has 0 recalls. The 2018 has the most complaints once its age is allowed for (225). The most reported problem area is the electrical system, followed by the engine & cooling.
- Complaints
- 343
- Recalls
- 0
- Crashes
- 4
- Fires
- 17
- Injuries
- 8
- Deaths
- 0
Pacifica Phev complaints by model year
Highlighted: the year with the most complaints for its age. Older vehicles have had more time to collect complaints - the Safety Index grade allows for that.
Most common Pacifica Phev problems
Latest Pacifica Phev complaints
The contact owns a 2018 Chrysler Pacifica Plug-In Hybrid. The contact stated that while driving at 65 MPH, the vehicle experienced a total loss of motive power. The Check Engine warning light illuminated, and a warning message reading "Stop Safely Vehicle will shut off Soon" was displayed. The vehicle was towed to a dealer where diagnosis confirmed a transmission failure requiring replacement. The vehicle was scheduled for repair. The failure mileage was 181,901.
The contact owns a 2018 Chrysler Pacifica. The contact stated when attempting to charge the battery, the charger failed to work as intended . A dealer was contacted. The vehicle was towed to the dealer where it was diagnosed that the battery needed to be replaced and and they sent a request to the manfactuer in regards to replacing another battery. The vehicle was repaired as the battery was replaced three times. The manufacturer was notified of the failure and they could not give her an update and they informed her this is up to the dealer. The approximate mileage was 101,000.
The contact owns a 2019 Chrysler Pacifica Plug-In Hybrid. The contact stated while driving 75 MPH down a winding mountain road, the message "Pull Over Immediately - Vehicle will Shut down Soon" was displayed. The contact pulled over and was able to restart the vehicle. The contact stated that the message was displayed three times. The vehicle was driven to the local dealer, where it was diagnosed that a software update and transmission rebuild were needed. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 70,200.
I was traveling at south bound on TOLL 130 going 80MPH (which is the speed limit on that road) when my Pacifica immediately slowed down and my accelerator gave out. In addition to my dash flashing that the cruise control was no longer available, but the van also said "Service Charging System" and "Shift to P to Start", the engine light and batter light both came on. I am sure that I almost died as I was in the middle lane and cars were whipping around me since I had slowed down so much, there was an 18 wheeler...
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behind me and one of my righthand side, which is the shoulder I was trying to get to. I was finally able to coast to the shoulder and came to a stop, put the car in park and turned it off. I immediately started researching what the problem could be and I was alarmed to find out that this is an issue that others have had and that Chrysler has failed to issue a recall...I was able to start the car once more and get on to a little back road, after pushing through a barricade off the toll just for safety's sake, and my van broke down again, this time on a little 2 lane road, which thankfully had a little bit of a gravel shoulder. This time, my van took quite a bit longer to get started, but I was not safe where I was. I started it once more and was able to get to a Wal-Mart parking lot where my brother-in-law picked me up so that I could have a chance of making it to see my grandmother who was on her deathbed, I missed my window of opportunity to make it to see her, she died that afternoon. I had to pay an additional tow fee to get the vehicle moved from the parking lot to a Chrysler dealership since it was so far from where I usually go.
We received multiple reminders for the recalls to be addressed, but each time we make an appointment at various service centers, they say that they cannot address the recall due to staff shortage and parts not being available. This has been persisting for over 4 years. Chrysler does not make a good faith effort to address these recalls. Most recently, we had an appointment and they (Spring Autonation in Spring, TX) told us that they would have to hold the car for weeks before being able to get to it due to...
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shortage of staff as they only have two service members who can address it. Helfman Dodge said they holding time would be 3-4 weeks before being able to get to it. Teh reminders for the three recalls are coming from the dealerships, and yet they are not able to address them.
Questions about the Chrysler Pacifica Phev
Which Chrysler Pacifica Phev years have the most problems?
Which Chrysler Pacifica Phev years have the fewest complaints?
Among model years that have been on the road for at least three years, 2019 have the best Safety Index - the fewest complaints, crashes and recalls for their age compared with other Pacifica Phev years. Always check the exact vehicle's recalls by VIN before you buy.
What are the most common Chrysler Pacifica Phev problems?
Across every model year, owners report problems with the electrical system (133), engine & cooling (96), hybrid & EV battery (94) most often.
How many recalls does the Chrysler Pacifica Phev have?
NHTSA lists no recalls for any Chrysler Pacifica Phev model year on file.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data