The contact owns a 2013 Fiat 500. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was determined that the shifter cable bushing had failed. The vehicle was repaired under NHTSA Campaign Number: 19V817000 (Power Train); however, the failure recurred 25 miles later. Upon inspection, the contact became aware that the shifter cable bushing under the hood had detached again. The dealer was notified of the failure and informed the contact that the vehicle was repaired...
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with the part provided by the manufacturer. The manufacturer was notified of the failure and initially informed the contact that a case was pending authorization for a loaner vehicle, tow truck service, and repair assistance; however, the dealer later informed the contact that the manufacturer had only agreed to cover the repair. The failure mileage was 117,627.