Complaint Description: My 2021 Jaguar F-PACE (VIN: [[redacted]]) experienced a severe, life-threatening safety event when it suffered a complete, sudden loss of drive power and electrical systems while actively traveling on a public roadway. This total blackout was caused directly by a defective DC-DC converter, which is the subject of active federal safety recall Campaign Number 26V248 (JLR Recall E008). The faulty converter failed to maintain the 12-volt system, draining the vehicle's electrical system and...
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destroying the batteries and alternator. When initially towed to the authorized dealer (Autobahn Jaguar), they stated there was "no fix" available for the recall at that time and misdiagnosed the issue, forcing thousands of dollars in out-of-pocket battery and alternator replacement costs. While Jaguar Land Rover North America (Executive Case# [redacted]) has finally agreed to replace the DC-DC converter under the recall, they have issued a final denial for the reimbursement of the secondary components and rental vehicle fees directly caused by the recalled part's failure. Under federal safety standards, a recall remedy must be provided at no cost to the consumer, including the repair of sequential component damage caused directly by the defect. I am requesting a federal review for recall non-compliance. Vehicle was dropped off on [redacted] and as of today [redacted] i still do not have my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)