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2022-2025 · 4 model years

Lexus IS 500 Problems by year

Owners have filed 11 complaints about the Lexus IS 500 across 4 model years, and it has 0 recalls. The 2025 has the most complaints once its age is allowed for (1), while 2024 has far fewer than a typical year. The most reported problem area is the body, doors & structure, followed by the engine & cooling.

Most complaints for its age20251 complaint · 0 recallsSee the 2025
Complaints
11
Recalls
0
Crashes
0
Fires
0
Injuries
1
Deaths
0

IS 500 complaints by model year

Highlighted: the year with the most complaints for its age. Older vehicles have had more time to collect complaints - the Safety Index grade allows for that.

YearComplaintsRecallsCrashesFiresTop problemGrade
20251000Body, doors & structureD
20241000Visibility & wipersA
20235000Body, doors & structureC
20224000Fuel systemC

Most common IS 500 problems

Latest IS 500 complaints

2023 Lexus IS 500Driver assistance

I am reporting recurring infotainment, display, audio, and related electrical malfunctions with my vehicle that have continued despite multiple visits and repair attempts by an authorized Lexus dealership. The problems began when the vehicle was relatively new and have continued intermittently. While driving, the vehicle's audio system can suddenly cut out completely at different volume levels and without warning. When this occurs, normal audio functions are lost and the system generally does not return to normal...

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operation unless the vehicle/system is restarted. The infotainment/display screen also intermittently shuts off, goes black, and/or repeatedly reboots while the vehicle is being operated. These failures can occur unexpectedly while driving. The display is also used to provide visual information and warnings associated with vehicle safety and driver-assistance systems, including Parking Collision Warning and Rear Cross Traffic Warning. When the screen unexpectedly shuts off, goes black, or reboots, these visual warnings can be interrupted or unavailable on the display during the malfunction. This creates a safety concern because visual information intended to alert the driver to surrounding vehicles or obstacles may not be available when expected. I am reporting the loss/interruption of the visual warnings displayed on the screen; I cannot independently determine whether the underlying sensors themselves continue operating during a screen failure. The sudden loss of the display and repeated rebooting while driving can also create a significant distraction. This is especially concerning at night, when the unexpected change from an illuminated display to a black screen and subsequent reboot can draw the driver's attention away from the road. The vehicle has been brought to an authorized Lexus dealership multiple times for audio and infotainment-related complaints. Multiple speakers have required replacement after becoming inoperative, blown, or distorted.

Filed Incident Back over preventionNHTSA 11759881
2023 Lexus IS 500Electrical systemBrakesEngine & cooling

I am reporting a severe, unresolved safety hazard involving my 2023 Lexus IS350]. The vehicle is continuously flashing 'Braking System Malfunction,' 'Crash Light,' and 'Engine Light' alerts on the dashboard. This is the second major acceleration and braking system failure since purchasing the vehicle brand new.The authorized dealership, Meade Lexus, has repeatedly failed to properly diagnose or repair this critical braking issue over a 7-month period. On multiple service visits, the dealership documented that they...

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simply 'lubed' the rubber around the gas cap, reset the dashboard warning lights, and returned the vehicle to me without performing actual mechanical repairs to the braking system. The service manager explicitly instructed me that I must drive the vehicle back to the dealership every single week just to have the safety lights turned off manually. Driving a vehicle with an active, un-diagnosed braking and crash-system fault is a major safety liability and makes the vehicle dangerous to operate. The manufacturer and dealer have failed to resolve this safety defect under warranty."

Filed Incident Electrical system · Service brakes · EngineNHTSA 11753916
2023 Lexus IS 500Body, doors & structure

I am reporting a recurring front bumper cracking and separation issue on my Lexus IS 500. A crack developed at the front bumper seam directly adjacent to the passenger-side headlight assembly. The crack originates at the bumper mounting/retention area near the headlamp and appears to be stress-related rather than impact-related. There is a known Lexus Technical Service Bulletin addressing front bumper sag and improper retention on this model. Multiple other Lexus IS 500 owners have reported similar cracking and...

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separation in the exact same location, including vehicles that have not been modified or involved in collisions. My concern is that: The crack appears at a structural mounting point of the bumper. Continued stress or separation may compromise bumper retention. Progressive separation could create risk of partial bumper detachment at highway speeds. The issue occurs adjacent to the headlight assembly, raising potential concern for lighting alignment or mounting stability if the condition worsens. This does not appear to be isolated cosmetic damage but rather a recurring stress point at the bumper mounting seam. If the bumper retention system is insufficient or prone to stress cracking, this could pose a potential roadway hazard if separation increases while driving. Given that Lexus has issued a Technical Service Bulletin regarding bumper sag/retention on this model, I am requesting that NHTSA review whether the front bumper attachment design presents a broader safety concern.

Filed Incident StructureNHTSA 11717863
2025 Lexus IS 500Body, doors & structure1 injury

The contact owns a 2025 Lexus IS-350. The contact stated that the vehicle was purchased brand new. The contact stated that within four days of driving the vehicle, the contact started to experience health and safety issues that persisted throughout the time the vehicle was driven, and the contact noticed an abnormal odor coming from the vehicle. The contact experienced extremely swollen abdomen causing severe digestive distress, constipation, diarrhea and loss of appetite. The contact experienced swollen lymph...

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nodes on the left side of the groin, abnormal weight gain, debilitating fatigue, insomnia, loss of breath, reduced eyesight, loss of strength, joints pain, reduced cognitive ability, malaise. Additionally, the contact experienced hair loss that stopped once the contact stopped driving the vehicle in the month of June. The contact sought medical assistance, and the lab work showed low level of iron. The vehicle was taken to the dealer, and the dealer was informed of the issue. The dealer performed a detailing of the vehicle to resolve the issue; however, the contact continued to experience the symptoms while driving the vehicle. The contact hired Nal East Environmental Services(2021 Bridgetown Pike, Feasterville-Trevose, PA 19053) to perform a test on the vehicle. The test was performed, and the contact was informed that extremely positive levels of Volatile Organic Compound(VOC) was found on the vehicle. The manufacturer was notified of the issue, and the Doctor's letter, stating that the VOC presence in the vehicle had made the contact sick, was sent to the manufacturer; however, no assistance was provided. The vehicle was not repaired. The failure mileage was 15.

Filed Incident StructureNHTSA 11687952
2022 Lexus IS 500Suspension

The contact owns a 2022 Lexus IS350. The contact stated that while taking the vehicle for the 6-month inspection, the contact was informed that the tires were completely worn and needed to be replaced. The dealer informed the contact that the tires needed to be replaced. The contact contacted the tire manufacturer Bridgestone Tires and was informed that the suspension bushings were too soft and needed to be replaced. The tires were not replaced. The manufacturer was informed of the failure and a case was opened for the failure. The failure mileage was 8,616.

Filed Incident SuspensionNHTSA 11615155
2022 Lexus IS 500Transmission & drivetrainEngine & coolingFuel system

Sudden engine stalling in the middle of a highway with extremely heavy traffic and stopped in the center lane. Needs to wait inside the car with a passenger in a very scary, tense situation and exposed to serious accident, until a towing arrive for about 1.5 hrs later. The car was towed to the dealer. Since I was in the middle of a highway, I wasn't able to exit the car to verify the car. But, the engine stalling was compatible with fuel delivery starvation. The fuel tank was full. The starter spin and electric...

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system was functional, so electric voltage was not an issue. No check engine light on, no alerts messages, nothing. Just suddenly engine power loose, stalling and the engine stop. Check engine light on after a lot of cranking. Never fire back.

Filed Incident Power train · Engine · Fuel / propulsion systemNHTSA 11575122

Questions about the Lexus IS 500

Which Lexus IS 500 years have the most problems?

By the number of complaints owners filed with NHTSA: 2023 (5), 2022 (4), 2024 (1). Allowing for how long each has been on the road, the 2025 stands out most. Complaint counts also rise with sales, so compare years of the same model rather than different models.

What are the most common Lexus IS 500 problems?

Across every model year, owners report problems with the body, doors & structure (3), engine & cooling (2), fuel system (2) most often.

How many recalls does the Lexus IS 500 have?

NHTSA lists no recalls for any Lexus IS 500 model year on file.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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