Good day gentlemen: this report is concerning a known, ongoing and potentially dangerous problem with lexus lc500 cars from 2018 up to and including 2025 coupes and convertibles. The problem concerns the door handles/actuators. Apparently water seems to be the culprit. The mechanical and electronic equipment inside both doors fail after a while invariably on all these cars due to water getting inside. Lexus knows about this ongoing very common problem and supposedly is looking into it. The reason I am notifying...
Read the full complaint
you is god forbid a driver gets involved in a serious accident first responders may not be able to extricate the occupants easily via the doors. The door/actuators fail and owners report that they cannot open their doors at all with or without their key fobs from the outside. Fortunately I have a 2024 coupe and this has not happened to me as of yet but I do expect it to happen eventually because I have multiple interactions with many lc500 owners and this is reported constantly. I do feel that this a serious safety concern and as a federal agency I ask you to please check into this to see if lexus can take steps to mitigate this serious problem. I will say that other than this isolated problem lexus does in fact manufacture an excellent vehicle and I am very happy with mine. Apparently every vehicle does have some type of "achilles heel" and this door/actuator problem is the lc500's. Thank you for your attention to this matter.