my vehicle was boought back under the California lemon lawyer today. It had repeated electrical failures in which the 12 V battery would fail. Lexus was never able to find out why but one occasion I could not exit the vehicle through the driver front door because the electrical and the backup mechanical did not work I exited thru the backseat. I reported this to lexus. Lexus has a responsibility to be sure people can safely exit their vehicle in an electrical failure.
2022-2023 · 2 model years
Lexus NX 250 Problems by year
Owners have filed 28 complaints about the Lexus NX 250 across 2 model years, and it has 0 recalls. The 2023 has the most complaints once its age is allowed for (17). The most reported problem area is the brakes, followed by the driver assistance.
- Complaints
- 28
- Recalls
- 0
- Crashes
- 6
- Fires
- 0
- Injuries
- 2
- Deaths
- 0
NX 250 complaints by model year
Highlighted: the year with the most complaints for its age. Older vehicles have had more time to collect complaints - the Safety Index grade allows for that.
Most common NX 250 problems
Latest NX 250 complaints
I was traveling on I-35 in heavy stop & go traffic, in an area under heavy construction where no shoulder was accessible, when the 18-wheeler in front applied their brakes consistent with the flow of traffic. I applied the brakes, but nothing happened causing me to roll forward and hit the back of the 18-wheeler. After impact, I placed the vehicle in park, & it was not until I pressed park that I believe the brakes became re-engaged. Once out of heavy traffic & safe to do so, I exited the highway, pulled over &...
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restarted the vehicle. I believe the manual brakes failed to engage causing the incident. My safety and the safety of my passengers was put at risk, brakes are an integral part of a vehicle. I was not going fast and was actively engaged in driving. When I pushed the brakes and nothing happened, I repeatedly slammed my foot on the brake as my vehicle continued to roll into the 18-wheeler. Had I been going faster and a vehicle in front of me hit their brakes me and my passenger would be seriously injured. Toyota corporate has inspected the vehicle, and their response was as follows: "According to the electronic data, the brake pedal was being softly applied during the recorded event. The brake pedal was forcibly applied 1.05 seconds prior to the crash. The electronic data indicated that the brakes were never applied prior to the impact." I have attempted to speak with Toyota Corporate (Legal Claims & Brand Engagement Center depts.), but they have been unresponsive to my concerns & only emailed me twice (once to identify the legal claims analyst & then with their conclusion) while my vehicle was with them for 3.5 months. There was no involvement with police or insurance. Toyota Motor North America Inc. hired a third-party engineering firm (EAA) to perform testing to recreate the problem, inspect the vehicle, and evaluate the electronic data; they claim it has no issues. There were no warning lamps, messages prior to the incident.
There are no warning indicators whatsoever for this problem. I'm extremely concerned about an issue with my Lexus 2023 NXH 350. And I'm not the only one! A lot of these cars are experiencing something called "dead pedal" which is when the hybrid system and the gas system don't know what gear to put the car into... so it doesn't put you in any gear until it figures it out. It's an electronics issue. I have had this issue since purchasing the car. I've reported this problem every single time I've taken my car in...
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for service. I've called Lexus every single time it has happened. The only answers I'm getting is that they can't re-create it so they can't do nothing about it. I escalated the problem and they are just repeating that it is a design of the car. ' But if I wanna bring it in again, they can try to re-create it.' You can't re-create it unless you're really, really lucky! Happens about once a month. BUT WHAT'S GOING TO HAPPEN, is that this car is going to kill me...almost hit for the third time because of this, since I've owned the car for three years!! WHEN IT HAPPENS: During the process of giving your car, a little gas to go forward and then breaking, as you do when you're behind someone turning left, waiting for your turn, that back-and-forth between the break and the accelerator... Somehow disengages the accelerator. It is a completely totally dead pedal for a terrifying five seconds at least before it begins responding again.... Now imagine that you just rolled up to the light and you are waiting to turn left. The first person goes, now it's your turn, momentum has carried your car forward with your wheels turned toward the left; and as you prepare to accelerate through the intersection...your car, literally dies! You have no gas pedal!!!!! AND your momentum has you right in the line of oncoming drivers! AND YOU CANT MOVE! Lexus has called "by design"!! And they won't do a damn thing about it. I escalated it to the highest level.
The contact owns a 2023 Lexus NX 350. The contact stated that while driving at various speeds or while idling, the transmission independedntly shifted into park (P), and the vehicle failed to move forward. The contact applied excessive pressure to the accelerator pedal while depressing the parking brake to unlock the transmission, allowing the vehicle to shift into drive (D). The vehicle was taken to the dealer, where a software update was performed; however, the failure persisted. The failure mileage was approximately 39,500.
I am happy to have anyone come look at my vehicle for inspection. My passenger headlight daytime running light LEDs have changed color and are failing in this sealed unit. I have spoken with a service technician at a body shop, and had my insurance company inspect my headlight as they all believe it is faulty. The daytime running element is a completely off-white yellowed color, while it should only be cool white LED color. This completely varied color impacts the performance and visibility of my vehicle. This...
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different color and fading output is impacting my vehicle's visibility while on the road, and makes me less visible to other vehicle and pedestrian traffic on any and all roadways. This very problem was reported to a service and body shop repair location, and was inspected by a Lexus dealership at the request of Lexus Brand Engagement for the dealer service to inspect and report on their findings. The dealer determined the headlight would need to be replaced to repair the failing daytime running element. There have been zero warning lamps or messages about this failing headlight component, and this began to appear after the headlight on the driver's side of the vehicle was replaced because of a completely separate accident and subsequent repair. The discoloration and faded output of the daytime running element was the issue with both of these headlights, only noticed when the driver side headlight unit was completely replaced, indicating this error on the passenger side. A service technician told me directly this could be the start of a recall. I have looked online and many other NX and other Toyota-Lexus drivers are experiencing early-onset failure of these headlight components. There was mention of these components overheating and failing. My vehicle is only four years old, and Lexus Brand Engagement has refused to follow up about this failing component. This is not normal for these components to be failing at such an early point of lifetime use.
The contact owns a 2023 Lexus NX 250. The contact stated that while driving at various highway speeds, the vehicle suddenly decelerated. During the failure, there was no warning light illuminated or messages displayed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 14,000.
Questions about the Lexus NX 250
Which Lexus NX 250 years have the most problems?
What are the most common Lexus NX 250 problems?
Across every model year, owners report problems with the brakes (5), driver assistance (5), electrical system (5) most often.
How many recalls does the Lexus NX 250 have?
NHTSA lists no recalls for any Lexus NX 250 model year on file.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data