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2023-2026 · 2 model years

Lexus NX 350 Problems by year

Owners have filed 24 complaints about the Lexus NX 350 across 2 model years, and it has 0 recalls. The 2026 has the most complaints once its age is allowed for (6). The most reported problem area is the acceleration & cruise control, followed by the driver assistance.

Most complaints for its age20266 complaints · 0 recallsSee the 2026
Complaints
24
Recalls
0
Crashes
3
Fires
0
Injuries
1
Deaths
0

NX 350 complaints by model year

Highlighted: the year with the most complaints for its age. Older vehicles have had more time to collect complaints - the Safety Index grade allows for that.

YearComplaintsRecallsCrashesFiresTop problemGrade
20266010Electrical system-
202318020Body, doors & structure-

Most common NX 350 problems

Latest NX 350 complaints

2026 Lexus NX 350Electrical systemAcceleration & cruise controlBrakes

I was driving on a surface road at approximately 30mph when my vehicle suddenly hit the brakes and came to a complete stop for no reason. After turning the vehicle off and restarting it, several error messages came up on the dashboard and the vehicle would not go into neutral or any other gear.

Filed Incident Electrical system · Vehicle speed control · Service brakesNHTSA 11770331
2023 Lexus NX 350BrakesDriver assistanceCrash

I was traveling on I-35 in heavy stop & go traffic, in an area under heavy construction where no shoulder was accessible, when the 18-wheeler in front applied their brakes consistent with the flow of traffic. I applied the brakes, but nothing happened causing me to roll forward and hit the back of the 18-wheeler. After impact, I placed the vehicle in park, & it was not until I pressed park that I believe the brakes became re-engaged. Once out of heavy traffic & safe to do so, I exited the highway, pulled over &...

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restarted the vehicle. I believe the manual brakes failed to engage causing the incident. My safety and the safety of my passengers was put at risk, brakes are an integral part of a vehicle. I was not going fast and was actively engaged in driving. When I pushed the brakes and nothing happened, I repeatedly slammed my foot on the brake as my vehicle continued to roll into the 18-wheeler. Had I been going faster and a vehicle in front of me hit their brakes me and my passenger would be seriously injured. Toyota corporate has inspected the vehicle, and their response was as follows: "According to the electronic data, the brake pedal was being softly applied during the recorded event. The brake pedal was forcibly applied 1.05 seconds prior to the crash. The electronic data indicated that the brakes were never applied prior to the impact." I have attempted to speak with Toyota Corporate (Legal Claims & Brand Engagement Center depts.), but they have been unresponsive to my concerns & only emailed me twice (once to identify the legal claims analyst & then with their conclusion) while my vehicle was with them for 3.5 months. There was no involvement with police or insurance. Toyota Motor North America Inc. hired a third-party engineering firm (EAA) to perform testing to recreate the problem, inspect the vehicle, and evaluate the electronic data; they claim it has no issues. There were no warning lamps, messages prior to the incident.

Filed Incident Service brakes · Forward collision avoidanceNHTSA 11770313
2023 Lexus NX 350Other & unknown

There are no warning indicators whatsoever for this problem. I'm extremely concerned about an issue with my Lexus 2023 NXH 350. And I'm not the only one! A lot of these cars are experiencing something called "dead pedal" which is when the hybrid system and the gas system don't know what gear to put the car into... so it doesn't put you in any gear until it figures it out. It's an electronics issue. I have had this issue since purchasing the car. I've reported this problem every single time I've taken my car in...

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for service. I've called Lexus every single time it has happened. The only answers I'm getting is that they can't re-create it so they can't do nothing about it. I escalated the problem and they are just repeating that it is a design of the car. ' But if I wanna bring it in again, they can try to re-create it.' You can't re-create it unless you're really, really lucky! Happens about once a month. BUT WHAT'S GOING TO HAPPEN, is that this car is going to kill me...almost hit for the third time because of this, since I've owned the car for three years!! WHEN IT HAPPENS: During the process of giving your car, a little gas to go forward and then breaking, as you do when you're behind someone turning left, waiting for your turn, that back-and-forth between the break and the accelerator... Somehow disengages the accelerator. It is a completely totally dead pedal for a terrifying five seconds at least before it begins responding again.... Now imagine that you just rolled up to the light and you are waiting to turn left. The first person goes, now it's your turn, momentum has carried your car forward with your wheels turned toward the left; and as you prepare to accelerate through the intersection...your car, literally dies! You have no gas pedal!!!!! AND your momentum has you right in the line of oncoming drivers! AND YOU CANT MOVE! Lexus has called "by design"!! And they won't do a damn thing about it. I escalated it to the highest level.

Filed Incident Unknown or otherNHTSA 11768602
2023 Lexus NX 350Transmission & drivetrain

The contact owns a 2023 Lexus NX 350. The contact stated that while driving at various speeds or while idling, the transmission independedntly shifted into park (P), and the vehicle failed to move forward. The contact applied excessive pressure to the accelerator pedal while depressing the parking brake to unlock the transmission, allowing the vehicle to shift into drive (D). The vehicle was taken to the dealer, where a software update was performed; however, the failure persisted. The failure mileage was approximately 39,500.

Filed Incident Power trainNHTSA 11764392
2026 Lexus NX 350Other & unknown

I had a trip from Las Vegas to Scottsdale in 110 degree temperature and I live in Las Vegas so these temperatures are normal for this part of the country. Some where along the road a very small pebble hit the air condenser and put a tiny hole in it which leaked out all the Freon. There was not warning light we just ended up with no AC. This issue is happening to 2025 and 2026 models. You google Lexus Air Condenser issue and the entries of issues are many. Lexus is not recalling this - saying it is a road hazard....

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Owners are trying to install mesh to protect the Air Condenser but find it can collect debris or interfere with the safety cameras. I feel there needs to be a recall for safety because driving the highways in the southwest you can go miles with out being a gas station or place to get out of the heat. People with health issues, the elderly and infants cannot be subjected to a long period of time in this kind of heat. Lexus is in full knowledge this is an engineering flaw as they have redesigned the front grill section of the 2027 and it specifically calls out why there is a new design.

Filed Incident Unknown or otherNHTSA 11762846
2026 Lexus NX 350Other & unknown

The sun roof suddenly shattered while driving at a high rate of speed on the freeway. A large chunk of glass broke upward and sprayed cars behind me. Shards of glass fell into the passenger area. The was a large bank and whoosh of air startling the driver.

Filed Incident Unknown or otherNHTSA 11758794

Questions about the Lexus NX 350

Which Lexus NX 350 years have the most problems?

By the number of complaints owners filed with NHTSA: 2023 (18), 2026 (6). Allowing for how long each has been on the road, the 2026 stands out most. Complaint counts also rise with sales, so compare years of the same model rather than different models.

What are the most common Lexus NX 350 problems?

Across every model year, owners report problems with the acceleration & cruise control (4), driver assistance (4), electrical system (4) most often.

How many recalls does the Lexus NX 350 have?

NHTSA lists no recalls for any Lexus NX 350 model year on file.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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