FORMAL SAFETY COMPLAINT - REQUEST FOR FREE REPLACEMENT OF GEAR SELECTOR** **Vehicle:** 2017 Lincoln MKZ - Gasoline Model To Lincoln Customer Relations: I am formally requesting that Lincoln Motor Company address a safety concern with my 2017 Lincoln MKZ. The lettering on the push-button gear selector has worn away, making it difficult to identify the gear-selection buttons. This creates a potential safety hazard because the driver may accidentally select the wrong gear. The gear selector is an essential...
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operating component, and its markings should remain visible and legible throughout the normal life of the vehicle. I do not consider this ordinary cosmetic wear. I consider it a potential safety defect that could lead to an unintended gear selection, property damage, or an accident. I am requesting: 1. A free replacement of the defective push-button gear-selector assembly. 2. A review of whether this issue has affected other 2017 Lincoln MKZ owners. 3. Written confirmation of whether Lincoln has issued any technical service bulletins, customer satisfaction programs, or other notices concerning this problem. 4. A written response explaining Lincoln's decision. I believe customers should not have to pay out of pocket to correct a component whose deterioration can interfere with safe vehicle operation. Please escalate this complaint to the appropriate customer satisfaction or vehicle safety department. Thank you for your attention to this matter. - Lincoln Customer Relationship Center: 1-800-521-4140