Livewire Livewire Problems by year

component. During my repair process, the service director at Harley-Davidson of Scottsdale informed a Channel 7 news reporter that the replacement OBC installed in my motorcycle was a warranty part that should have been destroyed per Harley-Davidson policy - not resold. This raises serious questions about whether defective warranty parts are being reintroduced into the supply chain. Additionally, a service representative at Bert's Barracuda Harley-Davidson in [[redacted]] reported two separate out-of-box OBC failures on LiveWire units, suggesting a pattern of component defects across multiple motorcycles. The OBC failure leaves the motorcycle completely unable to charge, rendering it inoperable and creating a potential safety risk. Contact: [[redacted]] | [[redacted]] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

an electric motorcycle with an inoperable speedometer, missing warning alerts, and an entirely false range calculation presents an unacceptable risk of sudden stranding, power shutdown, or collision in active traffic. The rider is completely blind to true battery consumption and critical operating faults. This is a globally documented hardware and software defect that Harley-Davidson has failed to adequately address or recall in the United States. Over nearly two years, authorized dealer technicians have been unable to rectify the issue due to the lack of viable manufacturer support. I urge NHTSA to open an investigation into Harley-Davidson and LiveWire for the instrument cluster failures and initiate an immediate safety recall. As my motorcycle sits at my local Harley-Davidson dealership for months, they have stated they are receiving zero support for Livewire. They have no way to contact other than email and each email the local dealership sends, Livewire ignores.

2,800 miles on it, and I am seeing others post multiple times weekly online that they are experiencing or have experienced this same problem at very low mileage. Not being able to charge the bike also forces the high voltage battery to sit at a low state of charge which can lead to damage. There are very limited service facilities and no ability to perform over-the-air updates which exacerbates these problems. These bikes, brand new, cost about $15,000. The cost of a replacement Onboard Charge Controller is $6,200, and a replacement RESS is over $9,000. Even the most sophisticated, luxury brand vehicle ECMs might cost 1/3 that amount- and this one just controls functions on a motorcycle. There are no warnings that the OBC is going to fail- it just happens and you can no longer charge the bike. The dealership told me the last person they had bring one in waited over a year for anything to happen with it and ended up needing both parts replaced with zero support from Harley Davidson- effectively having paid for the bike twice. Harley Davidson needs to cover the cost of replacement Onboard Charge Controllers and other issues stemming from their failure. It's completely unreasonable for customers to need a new powertrain in less than half the number of miles most cars go before needing their first oil change. The nature of these parts also makes them extremely difficult and dangerous for a private repair business to even try to fix the controller.