The vehicle is rolling backward while in Drive and at a full stop. The vehicle is rolling back when on flat ground or an incline. The vehicle is rolling backwards even when my foot is on the brake which requires me to press the brake twice to stop the rollback. There are no warning lights, messages or other symptoms of the problem prior to the failure. This issue first appeared about one year ago. Although the vehicle is an automatic it feels like a manual stick shift car. The vehicle no longer feels safe and sometimes wobbles as the steering has become loose.
Vehicle safety record
2024 Mercedes-Benz CLA Problems, complaints & recalls
Owners have filed 4 complaints about the 2024 Mercedes-Benz CLA with NHTSA, most often about the electrical system (2) and the engine & cooling (1). There are no recalls for it.
NHTSA data checked
- Complaints
- 4
- Recalls
- 0
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2024 Mercedes-Benz CLA problems
Share of all 4 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
No recalls for the 2024 Mercedes-Benz CLA
NHTSA lists no recalls for the 2024 Mercedes-Benz CLA. Recalls can be announced at any time - this page updates daily.
What owners say
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4 complaints about the 2024 Mercedes-Benz CLA
Newest first, as filed with NHTSA by owners.
This vehicle has suffered from persistent, substantial, and uncorrected defects, including but not limited to failures in the 48V mild-hybrid electrical system, lithium-ion battery system, DC/DC converter and coolant system. These defects have substantially impaired the vehicle's use, value and safety as well as my safety, and remain unresolved despite multiple repair attempts at two separate authorized Mercedes-Benz dealerships in St. Louis, MO. SUMMARY OF DEFECTS •Multiple 48 V battery failures and replacements...
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•Multiple replacements of DC/DC converters and failures •Multiple Coolant System failures •Sudden vehicle shutdowns while driving •Numerous non-start issues •Numerous red warning alerts related to the 48 V system •Multiple towing incidents (One involving the police) Despite extensive repair attempts, including replacement of major components, this vehicle continues to fail and is currently still at Mercedes-Benz of St. Louis unrepaired. These repeated repair failures demonstrate the vehicle cannot be repaired to conform with warranty standards. SAFETY INCIDENT My most recent safety incident: On March 10, 2026, this vehicle shut down in the middle of a busy multi-lane roadway, requiring police assistance and emergency towing due to the safety hazard presented. The vehicle has remained in possession of Mercedes-Benz St. Louis since that date (over 45 days) and remains inoperable and unrepaired. This vehicle had also been towed to Plaza Motors two additional times for the same reasons and was there for many days adding to this amount (See attachments). MULTIPLE DEALERSHIPS/FAILED REPAIRS The vehicle has been serviced by both: *Plaza Motor Compay, St. Louis *Mercedes-Benz of St. Louis Despite independent repair attempts by both authorized dealerships, the same defects persist. This confirms that the issue is inherent to the vehicle itself, not a service related issue.
The engine light comes on constantly. The 1st incident happened 05/2024. I have reported this to the dealership and was told it was ok to drive. Then it kept happening, on 11/05/24 I took the vehicle in for repair. It was returned 11/08/24 and ilthe engine light turned on again. I was told to take the car to the dealership on 11/13/24 and the vehicle has been at the dealership until now 12/11/24. The vehicle stalled on an occasion while in motion. I had to press the start button to continue driving the car. Another...
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occasion the dashboard turned off completely yet the engine light was on. I have voiced to the dealership that I don't feel safe in the vehicle. On 12/06/25 the dealership notified me a part was ordered to resolve the issue with the engine. Again, I don't feel safe driving this car. I have voiced this numerous times to the dealership and customer service. I'm waiting on obtaining the documentation from the dealership to provide to you.
Car has been sent to dealership service center multiple times since we bought it in June 2024 for a sound created by rear camera. Dealership acknowledged sound made by camera. Last thing shop did was place a "foam padding" to help reduce sound. But it did not help with the noise. They claim that it is "usual" across all GLA250. It is consistently making a noise that it distracts the driver. I tried to reach out to dealersip Sales dept and they could not help us with the car and suggested we talk to corporate but they also just referred us back to the dealership service center.
2024 Mercedes-Benz CLA vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2024 Mercedes-Benz CLA | 4 | 0 | - | |
| 2024 Mercedes-Benz E-Class | 28 | 0 | A | Compare |
| 2024 Mercedes-Benz C-Class | 15 | 0 | A | Compare |
| 2024 Mercedes-Benz EQB | 14 | 0 | - | Compare |
| 2024 Mercedes-Benz C-Class Phev | 7 | 0 | A | Compare |
| 2024 Mercedes-Benz Cle | 7 | 0 | - | Compare |
| 2024 Mercedes-Benz E-Class Wagon | 7 | 0 | - | Compare |
| 2024 Mercedes-Benz Cle Cabriolet | 5 | 0 | - | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2024 Mercedes-Benz CLA
Does the 2024 Mercedes-Benz CLA have any recalls?
NHTSA lists no recalls for the 2024 Mercedes-Benz CLA right now. Recalls can be announced at any time, and this page checks NHTSA every day. You can also check your exact vehicle by VIN at nhtsa.gov/recalls.
What are the most common problems with the 2024 Mercedes-Benz CLA?
By the complaints owners filed with NHTSA, the most common problem areas are the electrical system (2), engine & cooling (1), brakes (1).
How many complaints has the 2024 Mercedes-Benz CLA had?
4 complaints have been filed with NHTSA, the first on October 29, 2024 and the latest on November 11, 2026. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
What should I do if my 2024 Mercedes-Benz CLA has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data