The problem
Vehicle description: sport utility vehicles. Insufficient strength of the mounting base on the upper end of the front struts can lead to breakage of the mounting bolts that attach the upper end of the front struts to the vehicle body.
The risk
If the strut broke loose, a driver could lose control of the vehicle, increasing the risk of a crash.
The fix
Dealers will add a reinforcement, for both front struts, between the front strut mounting base and the vehicle body. In addition, the front strut mounting bases, mounting bolts and nuts, and strut bar stays will be replaced.
Contacts
Suzuki recall no. W2. Owner notification began march 3, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact suzuki at 1-800-934-0934. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Suzuki dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V008000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.