The problem
Vehicle description: school buses equipped with neway ad 200 rear air suspensions. There is interference between the suspension u-bolt and the rear axle which can cause the u-bolt to crack and fall off.
The risk
This condition could cause the driver to lose control of the vehicle, increasing the risk of a crash.
The fix
Owners will be provided with a detailed repair procedure and free parts.
Contacts
Owner notification began may 12, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact thomas built at 1-336-881-9986. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V041000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.