The problem
Vehicle description: multi-purpose vehicles equipped with 4.0L engines and all-time 4-wheel drive (a4wd) powertrains. The generic electronic module (gem) could experience a condition referred to as "lock-up" in which the gem controlled electronic functions (e.G., Front windshield wipers, interior lights, 4x4 system, etc.) Could not be turned on or, in some cases if the function is on, could not be turned off.
The risk
An inoperative windshield wiper system could affect driver visibility, increasing the risk of a crash.
The fix
Dealers will install a resistor in the gem circuit.
Contacts
Owner notification began april 15, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V072000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.