The problem
Vehicle description: heavy duty trucks equipped with certain 12 volt power outlets. An unplugged hole in the floorboard can allow road salts and moisture into an area where a 12 volt power outlet is mounted.
The risk
A short between the outlet terminals could develop causing an electrical fire.
The fix
Dealers will inspect all vehicles to determine if a floorboard plug was installed. On vehicles found without a plug, a new outlet and plug will be installed.
Contacts
Owner notification began june 30, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact freightliner at 1-800-547-0712. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Freightliner dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V082000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.