The problem
Vehicle description: conventional heavy duty trucks. The tie rod cross tubes could fracture due to fatigue caused by a system resonance.
The risk
Loss of steering control could occur, increasing the risk of a crash.
The fix
Dealers will remove and replace the 1 1/2 inch tie rod cross tubes with a 1 3/4" tube.
Contacts
Owner notification began august 9, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact freightliner at 10800-547-0712. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Sterling dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V108000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.