The problem
Vehicle description: light duty pickup trucks and sport utility vehicles. These vehicles do not comply with the occupant protection requirements of fmvss no. 208, "Occupant crash protection."
The risk
In the event of a vehicle crash, the right front passenger restraint systems may not meet the neck extension requirements.
The fix
Dealers will install a tray insert on the top of the passenger side of the instrument panel. The tray insert corrects the noncompliance.
Contacts
Owner notification began december 29, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact cadillac at 1-800-458-8006, chevrolet at 1-800-222-1020, and gmc at 1-800-462-8782. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Cadillac, Chevrolet, GMC dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V122000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.