The problem
Vehicle description: heavy duty trucks equipped with eaton autoshift gen ii transmission assemblies. Due to a software problem in the transmission assemblies, the transmission will select the wrong gear.
The risk
If an inappropriate gear is selected without the driver's knowledge, the vehicle will react differently than expected, possibly resulting in injury or crash.
The fix
Eaton is conducting the owner notification and remedy for this recall. Dealers will replace the autoshift transmissions.
Contacts
Owner notification began may 15, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact western star at 1-250-868-6445 or eaton at 1-888-880-0970. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Western Star dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V131002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.