The problem
Vehicle description: sport utility vehicles, equipped with a floor mounted rosen video entertainment center, fail to conform to the requirements of fmvss no. 301, "Fuel system integrity." Due to the method of installation of the video entertainment center by the installed, the vehicle may not meet the fuel spillage requirements of the standard in a vehicle crash.
The risk
Fuel leakage in the presence of an ignition source could result in a fire.
The fix
If the entertainment center is installed on the right-hand side (passenger side), no correction is required. If the entertainment center is installed on the left-hand side (driver side), the dealer will remove and reinstall the entertainment center with a revised attachment bracket. The dealer will also inspect, and if necessary, replace the fuel return line.
Contacts
Owner notification began july 13, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact cadillac at 1-800-458-8006. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Cadillac dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V153000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.