The problem
Vehicle description: motorcycles. The rear shock absorber can break, dragging the underside of the vehicle on the ground.
The risk
This could affect the handling, increasing the risk of a crash.
The fix
Dealers will install a shock reinforcement package (srp) which protects the structual integrity of the suspension system. A new shock absorber is currently being developed. When the new shock absorber is available, if an owner choses, they can have it installed at no charge through the dealer network.
Contacts
Owner notification began july 26, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact buell at 1-414-343-8400. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Buell dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V163000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.