The problem
Vehicle description: sport utility electric vehicles. The front disc brake rotor, when equipped with steel wheels, can develop stress fractures if the lug nuts are tightened with excessive torque.
The risk
The disc rotor could break (where it mounts to the wheel), resulting in a loss of braking action on that wheel, increasing the risk of a crash.
The fix
Dealers will replace the disc brake rotors. If the vehicle is equipped with steel wheels, toyota will replace the front disc brake rotors and steel wheels with new disc brake rotors and new aluminum wheels. In addition a caution label that reads, "use new genuine toyota aluminum wheels." Will be affixed. Vehicles already equipped with aluminum wheels will only require caution label installation.
Contacts
All these vehicles are leased and operated in fleets. Owner notification began september 25, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact toyota at 1-800-331-4331. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Toyota dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V212000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.