The problem
Trucks equipped with allison 1000 or 2400 series transmissions. These transmissions can experience park pawl to rear cover interference due to an out of flatness condition.
The risk
This could cause non-engagement of the park pawl when the transmission shift selector is moved to the park position, resulting in unintended vehicle movement and a vehicle crash without prior warning.
The fix
Allison transmission is conducting the owner notification and remedy for this campaign. Dealers will remove the transmission from the vehicle, replace the park pawl, and reinstall the transmission in the vehicle. Owner notification is expected to begin during september 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact allison at 1-800-252-5283 or ford at 1-800-392-3673.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V229002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.