The problem
On certain station wagons, the tailgate locking mechanism may have been incorrectly manufactured which, in combination with cold temperatures, could cause improper locking of the tailgate.
The risk
THE TAILGATE MAY NOT LOCK PROPERLY.
The fix
Dealers will replace the locking mechanism for the tailgate. Owner notification began september 25, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact volvo at 1-800-458-1552.
Contacts
Volvo recall no. 100. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volvo dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V239000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.