The problem
Vehicle description: passenger vehicles. The child safety seat anchor latch (iso-fix anchor) fasteners do not have adequate residual torque. The anchors are secured to the floor pan with a reinforcement plate that has two studs that extend upward through the floor pan and the iso-fix anchor. The sealer on the floor pan could cause a soft joint and, even if the nuts are properly torqued, road vibrations could cause the nut to work its way completely off the stud.
The risk
The anchor may not hold the child safety seat in position during an accident, increasing the risk of injury to the occupant of the child safety seat.
The fix
Dealers will remove and re-install the bracket nut using a torque retention material (red loctite). Owner notification began september 11, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V240000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.