The problem
Vehicle description: heavy duty trucks equipped with trw tie rod ends on certain meritor axles. The tie rod and drag link ball stud ends contain bearings that are below the specified case depth and/or hardness.
The risk
This can lead to premature wear with possible separation of the ball stud from the socket, increasing the risk of loss of control of the vehicle.
The fix
Dealers will remove and replace all affected tie rods and drag links with different designed ends.
Contacts
Owner notification began december 13, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mack at 1-610-709-3011. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V246103.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.