The problem
Vehicle description: heavy duty trucks equipped with trw 20-edl ball-socket assemblies. Certain of the ball-socket bearings have a below specification case depth and/or hardness which can lead to premature wear out of the socket. These bearings were produced between july 5 and october 3, 1999.
The risk
If this condition occurs, the driver can lose partial control of the right front wheel, possibly resulting in a vehicle crash.
The fix
Dealers will replace the ball-socket assemblies.
Contacts
Owner notification began november 8, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact western star at 1-250-860-3319. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Western Star dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V246304.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.