The problem
Certain passenger vehicles, limousines, and mini vans were built with a newly designed restraint control module (rcm). In some cases, the rcm does not recognize certain system faults that could result in an air bag or seat belt pre-tensioner unexpectedly activating during the self-test sequence at vehicle start-up.
The risk
THIS CONDITION COULD RESULT IN PERSONAL INJURY.
The fix
Dealers will replace the rcm in these vehicles. Owner notification began september 14, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Lincoln, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V270000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.