The problem
Vehicle description: transit buses. The front axle's spring tower bolts may not have been adequately tightened.
The risk
Incorrect bolt torque could lead to a shorter bolt fatigue life and eventual bolt failure.
The fix
Dealers will reinstall the bolts to the correct torque.
Contacts
Owner notification began march 16, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact new flyer at 1-204-982-8181. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V276000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.