The problem
Vehicle description: passenger and sport utility vehicles. The bolt securing the crankshaft pulley can become loose and the pulley could fall off the vehicle.
The risk
The condition can result in a loss of power steering assist, increasing the risk of a crash.
The fix
On the mirage vehicles, the dealers will install a new, improved crankshaft pulley bolt on the older engines. On new engines which already have the improved bolt, the dealer will tighten the crankshaft pulley bolt to the correct torque specification. On the montero models, dealers will tighten the crankshaft pulley bolt to the correct torque specifications. If the bolt is damaged, it will be replaced.
Contacts
Owner notification will be conducted in phases. The first phase begins january 5, 2001. The mirage vehicle owners will be notified from january 5 through february 2, 2001. The nativa owners from february 6 through february 12, 2001. The montero owners from february 16 - march 12, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mitsubishi caribbean at 1-800-981-0452. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mitsubishi, Mitsubishi Caribbean dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V311002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.