The problem
Vehicle description: motor homes equipped with dana ifs suspensions. One of the four studs used to attach the spindle to the front suspension wishbones has broken.
The risk
If two studs break, the spindle is no longer attached to the a-frame and the suspension could then collapse, increasing the risk of a crash.
The fix
Dealers will replace all studs and nuts, using longer studs.
Contacts
Owner notification began october 19, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact newell at 10918-542-3344. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Newell dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V330000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.