The problem
Vehicle description: transit coaches. Some coolant heaters may have been provided without a combustion chamber (burner tube). A flame will be noticed exiting the exhaust pipe at the bottom of the unit.
The risk
Damage to the heater and the vehicle in which it is installed is possible if a coolant heater is missing a combustion chamber.
The fix
Dealers will inspect the coolant heater for a combustion chamber. If a chamber is missing, one will be added.
Contacts
Owner notification began october 2, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact prevost at 1-418-883-3391. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V342000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.