The problem
Vehicle description: passenger vehicles. Some of these vehicles fail to comply with requirements of fmvss no. 104, "Windshield wiping and washing systems." These vehicles have a wiper system microprocessor that is susceptible to voltage transients, which can cause a "latch-up" condition in the system controller.
The risk
If microprocessor "latch-up" occurs, the customer will not be able to operate the system in both the lower and high-speed modes required by the standard.
The fix
Dealers will replace the windshield wiper motor cover which contains the microprocessor.
Contacts
Owner notification began january 5, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact buick at 1-800-521-7300. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Buick dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V346000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.