The problem
Vehicle description: minivans built with instrument clusters without the message center, fail to comply with the requirements of standard no. 118, "Power-operated window, partition, and roof panel systems." The power windows may be operable after the ignition has been turned to the "off" position and the front doors are opened.
The risk
The standard requires that power operated windows may be closed only when the key is in the "on," "start," or "accessory" positions, or during the interval between the time the key is turned off, and the opening of either of the vehicle's front doors.
The fix
Dealers will reconfigure the vehicle front end electronic module.
Contacts
Owner notification began january 24, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V351000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.