The problem
Vehicle description: motor homes equipped with dana speciality axle ts6 tag axles. Hub overload can cause premature bearing failure at between 12,000 and 20,000 miles.
The risk
This failure could result in the wheel and tire assembly becoming disconnected from the vehicle, increasing the risk of a crash.
The fix
Dealers will install a revised tag axle suspension arrangement to correct this problem. Also, at intervals of 7,500 miles, owners are requested to arrange to have the tag axle wheel bearings replaced at a dealership or call newell to issue authorization to have these bearings changed in a service facility in the field at newell's expense.
Contacts
Owner notification began february 22, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact newell at 1-918-542-3344. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Newell dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V354000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.