The problem
Vehicle description: passenger vehicles. The front suspension lower ball joints were not tightened to specifications when they were attached to the lower control arms.
The risk
If the ball joint attaching nuts are not adequately tightened, they can loosen and ultimately, result in fracture of the ball joint stud. If the ball joint fractures, control of the vehicle could be affected, increasing the risk of a crash.
The fix
Dealers will inspect the torque on the two ball joint attaching nuts. Vehicles with loose ball joint attaching nuts will either have the fasteners tightened to specification, or if necessary, the ball joints will be replaced.
Contacts
Owner notification began november 27, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact jaguar at 1-800-452-4827. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Jaguar dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V359002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.