The problem
Vehicle description: certain school buses equipped with a storage compartment overhead to the left of the driver fail to meet fmvss no. 222, "School bus passenger seating and crash protection."
The risk
Contact with this storage compartment does not meet the impact zone requirements of the standard.
The fix
Dealers will add padding to the sides of the storage compartment. Owner notification began february 8, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact thomas built at 1-336-889-4871.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V360000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.