The problem
Vehicle description: sport utility vehicles. The windshield wiper linkage can disengage due to a broken ball socket.
The risk
This condition will likely result in sudden and complete loss of the windshield wiper function, or of the wiper function on the driver side only, increasing the risk of a crash.
The fix
Dealers will inspect and, if necessary, replace the wiper module.
Contacts
Owner notification is expected to begin during december 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V387002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.