The problem
Vehicle description: passenger vehicles. Some of these vehicles have experienced side air bag deployments in the absence of a crash.
The risk
Inadvertent side air bag deployment could cause personal injury to the seat occupant.
The fix
Dealers will replace the driver and passenger door mounted side air bag modules. At the same time, dealers will also inspect the condition of the side air bag module wiring within the doors and replace that wiring if there is any evidence of damage.
Contacts
Owner notification is expected to begin during february 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mercedes-benz at 1-800-367-6372. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mercedes Benz dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V388000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.