The problem
Vehicle description: passenger vehicles. These vehicles may have an ignition lock assembly with improperly seated key cylinder cap connector pins. Vibration can cause the connecting pins to loosen and/or fall out allowing the key cylinder cap to disengage from the key cylinder.
The risk
If this occurs, the steering wheel lock rod can move, which could lock the steering wheel, increasing the risk of a crash.
The fix
Dealers will inspect the ignition lock assembly and assemblies with loose or missing end cap connector pins will be replaced. A ring clip will be installed on all others to prevent loosening of the pins.
Contacts
Owner notification began december 22, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact infiniti at 1-800-662-6200. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Infiniti dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V410000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.