The problem
Vehicle description: minivans. The fuel tank vent hose allows air to vent from the fuel tank during refueling. Cracks have developed in the vent hose. If (1) the fuel tank is overfilled, not allowing excess fuel in the vent hose to flow back into the tank, (2) the vehicle is driven only a short distance after refueling and, (3) there is subsequently significant heating of the fuel tank, the fuel in the tank can expand into the vent hose and leak fuel.
The risk
Fuel leakage in the presence of an ignition source can result in a fire.
The fix
DEALERS WILL REPLACE THE VENT HOSE.
Contacts
Owner notification began february 19, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V419002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.