The problem
This is not a safety recall in accordance with the safety act. However, it is deemed a safety improvement campaign by the agency. Vehicle description: 1995-1998 ford windstar minivans. The front coil springs could potentially fracture due to corrosion. Note: the 1997-1998 windstar mini vans are also covered by nhtsa safety recall 01v-199/ford recall 01s19. The mini vans covered by the safety recall were originally sold in or currently registered in the states of connecticut, delaware, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, and wisconsin, and in the district of columbia.
The risk
Some tires have deflated due to contact with a broken spring.
The fix
Ford is extending the warranty for front coil spring replacement to a total of 10 years of service from the warranty start date, with unlimited mileage. This coverage is automatically transferred to subsequent owners at no charge. If either front coil spring fractures during the coverage period noted above, the dealer will replace both springs at no charge to the owner.
Contacts
Ford has decided to conduct a service campaign to extend the warranty coverage for the front coil springs. Owners can contact ford at 1-866-436-7332, concerning this program.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01I007000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.