The problem
This is not a safety recall in accordance with the safety act. However, it is deemed a safety improvement campaign by the agency. Vehicle description: 2002 ford explorer and mercury montaineer sport utility vehicles. The brackets connecting the left cylinders to each side of the liftgate glass could rotate out of position if either the urethane bond or torque are not sufficient.
The risk
Rotation of the brackets could potentially cause the lift cylinders to detach from the glass or, in some cases, could potentially cause the liftgate glass to break. Either condition is most likely to occur when the glass is being closed.
The fix
Ford dealers will inspect the vehicles for the position of both the left and right liftgatge glass lift cylinder brackets. If the brackets are in the proper position, the bracket retainers will be tightened to a higher torque. In cases where the bracket is not properly position, the bracket must be re-aligned.
Contacts
Ford has decided to conduct a special service campaign to inspect and torque the liftgate glass bracket on affected vehicles. Owners can contact ford at 1-800-392-3673, concerning this program.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01I010000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.