The problem
Vehicle description: transit and shuttle buses equipped with cummins isc and isl diesel engines. The internal front bushing can spin, causing damage to the air compressor, and possibly to the spindle drive at the rear face of the air compressor which is used to provide power to the vehicle hydraulic pump. Failure of the air compressor's spindle drive could lead to loss of power assist if the hydraulic pump ceases to operate.
The risk
Without power assist, the vehicle becomes very difficult to turn and could possibly result in a vehicle crash.
The fix
Cummins is handling the owner notification and remedy for this campaign. Dealers will replace the air compressor. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact commins at 1-800-343-7357 or thomas built at 1-336-841-5924.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas, Thomas Built Buses dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V111004.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.