The problem
Vehicle description: transit buses equipped with arvinmeritor axles built with trw tie rod ball-socket bearings, part no. Trw 24 dl. These bearings have a below specification case depth and/or hardness which can lead to premature wear out of the socket in some applications.
The risk
If this condition occurs, the driver can lose partial control of the right front wheel, possibly resulting in a vehicle crash.
The fix
Arvinmeritor/trw will notify customers and replace the tie rod ends. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact arvinmeritor at 517-647-0409 or neoplan at 1-719-336-3256.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Neoplan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V141002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.