The problem
Vehicle description: mini vans. Contaminants such as water, salt, and windshield washer solution can enter the wiper motor cover assembly through pinholes on the exterior of the cover that are used in the molding process. In addition, on certain of the vehicles built between february and august 2000, a switch located in the plastic cover of the wiper motor gear case could malfunction and overheat. Either of these conditions could potentially result in loss of intermittent wiper function, loss of wiper park function, complete loss of wiper function, smoke, or ignition of the plastic cover material. Contaminant entry could also result in unintended wiper motor operation.
The risk
Switch malfunction is most likely to occur when the intermittent setting of the wipers is being used, or when snow or ice obstructs the blades from returning to the "parked" position at the bottom of the windshield. Loss of visibility while driving increases the risk of a crash.
The fix
Dealers will install a new wiper cover with improved sealing and water resistance. Owner notification begain august 27, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-866-436-7332.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V261000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.