The problem
Vehicle description: l school buses equipped with a floor-mounted track used to accommodate and secure wheelchairs. The floor-mounted track bolts, used to secure this track to the floor, are too long and protrude through the wheel well. It is possible that the protruding bolts will puncture the rear tires if the tires should be pushed up into their full jounce position.
The risk
The rear tires could be punctured without warning possibly resulting in a loss of steering control and a vehicle crash.
The fix
Dealers will replace the long track bolts with shorter bolts that will sit flush with the retaining nuts. Owner notification began september 24, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact collins at 1-800-533-1850.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Collins dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V267000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.