The problem
Vehicle description: sport utility vehicles. Some of the brackets used to attach the two gas struts to the rear door (hatch) may have been improperly made. At high ambient temperatures, the increase in gas pressure in the strut(s) could cause one or both brackets to bend, resulting in the struts detaching from the bracket(s) when opening or closing the rear door.
The risk
If both struts detach from the brackets, the door will rapidly fall down, possibly striking someone and causing serious injury.
The fix
Dealers will replace the strut brackets. Owner notification began september 24, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact nissan at 1-800-647-7261.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Infiniti, Nissan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V282000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.