The problem
Vehicle description: certain heavy duty trucks fail to comply with the requirements of fmvss no. 103, "Windshield defrosting and defogging systems." The mode door in an hvac system can become inoperable. The mode door cam and actuator could bind, causing the cam retaining tabs to shear off.
The risk
This failure may inhibit the ability to direct air blowing from the hvac system to the windshield, potentially reducing the driver's visibility.
The fix
Dealers will inspect the mode door operation and replace the hvac cab mode housing assembly if necessary. Owner notification began november 7, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact kenworth at 1-425-828-5000.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kenworth dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V305000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.