The problem
Vehicle description: motor homes. The windshield wipers equipped with the smartwheel option were improperly grounded. The improper ground causes the wiper motors and blades to periodically stop when the motor home is in transit at freeway speeds.
The risk
Failure of the windshield wiper motors to work could lead to loss of visibility during critical periods when wipers are necessary, increasing the risk of a crash.
The fix
Dealers will correctly ground the windshield wiper motor case. Owner notification began december 3, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact country coach at 1-800-452-8015.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Country Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V358000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.